In some cases it can occur that you have to uninstall Nero or Nero related software (i.e. InCD...). Please use the CleanTool to do that and afterwards download and install the latest version of Nero software you were using.

The GeneralCleanTool recognizes if a program is still running and requests a shut down and it can remove files after a reboot in case they are still in use. Also all the Plugins are removed with this tool. Please make sure you have saved these files so you can re-install them afterwards.

The Driver-CleanTool will deactivate drivers that caused problems in Nero in the past. In order to ensure that these drivers are also deactivated you will need to run the RegistryChecker file. InCD-CleanTool will remove all InCD files and entries completely from your system.

InCD can do a clean install now, without the risk of conflicts with previous versions, for example. NeroClean Tool for Nero 5 & 6 version it will clean the registry and remove all Nero entries.

more info @http://www.nero.com/eng/downloads-cleantools.html

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thanks